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Top Tools for Customer Insights

Digital, Insights, Marketing, Customer
17 Nov 2017

Creative briefs, content strategie are meant for serving ONE main purpose – gaining valuable insights into customer behavior.

In the digital age, we have too much customer data at our disposal. And yet there are marketers who find it difficult to identify their audience. They don’t know who their customers are or what they want.

This leads to making broad assumptions that may or may not apply to their audience. Unfortunately, this does not help their case.

Most customers are now online and they leave a trail of data on social media sites and search engines. This data provides valuable customer insights that brands should be analyzing.

Customer centric marketers use all kinds of tools to get a better understanding of their customers. Since plenty of online tools are readily available, even for small teams, there is no excuse for not digging deeper.

Analytics can be daunting if you’re not used to delving into data but don’t let that deter you.

Once you know what information you need, you’ll be able to paint an accurate picture of your customers and their preferences; allowing you to accurately define your customer personas.

We’ve picked out the top customer-centric marketing tools to help you to better understand your customers.

 

1- Facebook Audience Insights

Audience Insights are different than Page Insights and report customer demographics by gender, age, relationship status, lifestyle, and job role. In addition, this tool reports the number of likes, purchase activity, and Facebook usage. 

FB insights

Here is how to use Audience Insights:

  1. Access the tool - Go to Ads Manager and click on Tools. You will find it at the top right. From the dropdown list, select Audience Insights. Or use the following URL to access Audience Insights directly: www.facebook.com/ads/audience_insights.

Audience

 

  1.  Select the Audience - 

    Choose the audience whose data you want to analyze.

    • Everyone on Facebook
    • People connected to your page
    • A Custom Audience

    If your website has a huge fan base or a custom audience, analyze them first.

    If you can’t decide the right audience, choose the option ‘Everyone on Facebook’. This option gives more insights. 

Audience 2

2- Google Analytics

Google Analytics is the most popular analytics software. It tracks the traffic to your website along with the performance of various web pages.

Using Google Analytics you can also find out where your visitors are coming from, how much time they spend on the site, and their geographic distribution.

 

One of the best features of Google Analytics is their Goal Funnel

Goal Funnel is particularly important for marketers and retail sites. Set up a list of URLs that the customer clicks through when they complete a purchase. This feature allows you to find out how many customers are going through the purchase process.

You will also be able to find out how many of them abandon the purchase at a certain stage. Using this information, you can adjust your strategies and make the buying experience easier.

Google will also show the keywords that people use to find your site.

Analyze their behavior on your site to find out which pages are attracting the most visitors and where they are coming from.

 

3- Use Google's Audience Retention Tool to Track Viewer Engagement

Google Surveys is another great tool for developing a clear understanding of who your customers are by conducting custom surveys to target specific audiences.

You can specify which data you want to collect from age, geography, gender, family structure to income in order to ensure that it’s relevant to your content and audience. 

google

These focus groups are readily available. You get numerous results within a few days instead of a couple of results in weeks and they will be useful when you are writing your brief. And they don’t cost much with pricing beginning at 10 cents per response. 

Ask a question and Google will put that question out to the relevant audience.

 

4- YouTube Analytics

ou may have posted a lot of videos on YouTube, but do you know who is watching them? Is it possible that your audience is totally different to what you expected?

YouTube users post an incredible 300 hours of video to YouTube every single minute and its analytics can provide an amazing amount of customer insight.

How to define your audience on YouTube

To find out who your real audience is, click on the ‘demographics tab’, here you’ll find information about the location and age of the people who watch your videos. Once you know who your audience is, you will be able to produce more personalized content that caters to their needs and increases conversions.

YT

The Retention Rate shows the average watch time for the video. It is important because Google uses the retention rate to assess whether viewers find your content interesting or not. If your retention rate is high, your search rankings will also be high. If the average retention rate is low (under 25%), you should consider reducing the length of your videos.

Attract more visitors to your site using YouTube Analytics

Did you know that by using YouTube Analytics, you can attract more visitors to your site? By taking a look at the analytics for each video, you can find out where your viewers engage with your content and when they leave. Once you find out when viewers typically leave your videos, you can add a call to visit your site about ten seconds before that point.

 

 

 

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